At Aelva, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please read our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- You received a damaged or defective product
- You received the wrong item
- The product is unused, unopened, and in its original packaging
Returns must be requested within 7 days of receiving your order.
2. Non-Returnable Items
To maintain hygiene and safety standards, we do not accept returns for:
- Used or opened products
- Soaps, skincare products, or any personal care items that have been unsealed
- Items purchased during sales or promotions (unless damaged)
3. How to Request a Return
To initiate a return, please contact us at:
📩 support@aelva.com
Include:
- Your order number
- Photos of the product received
- A brief description of the issue
Our team will respond within 24–48 hours.
4. Refund Process
Once your return is approved:
- Refunds will be issued to your original payment method
- Refund processing time: 5–7 business days
- If the product is defective or wrong, return shipping is free
- If returning for any other reason, shipping costs may be deducted
5. Replacement Policy
In case of damaged, leaked, or wrong order:
- We will send a free replacement
- No return shipment is required (in most cases)
6. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
Once the order is shipped, cancellation is not possible.
7. Contact Us
For any questions, help, or concerns:
📩 support@aelva.com
📞 (Add your phone number if required)
